Virtual assistant/dispatcher

We are a US-based appliance repair company serving customers in New York and New Jersey. We are looking for a reliable, professional, and customer-focused Remote Customer Service Representative / Dispatcher to join our team on a long-term basis.

Responsibilities:
• Answer incoming customer calls and messages.
• Schedule and reschedule service appointments.
• Coordinate technicians and manage daily schedules.
• Create and update service orders in our system.
• Collect customer and appliance information.
• Follow up with customers and return missed calls.
• Communicate with technicians regarding jobs and schedules.
• Keep customer and job information accurate and up to date.
• Provide professional and friendly customer service.

Requirements:
• Excellent spoken and written English.
• Clear and professional communication skills.
• Previous experience in customer service, dispatching, call center, virtual assistance, or office administration.
• Experience working with US customers is a strong advantage.
• Good computer skills and ability to learn new software quickly.
• Experience with CRM, scheduling, or dispatching software is a plus.
• Strong organization and multitasking skills.
• Reliable, responsible, proactive, and able to work independently.
• Stable high-speed internet and a quiet workspace.