Client Experience Manager/Customer Service

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With over 20 years of client-facing excellence, I bring a unique blend of service leadership, quality management, and modern technical capability to the Client Experience role. My background includes serving as Quality Assurance Manager for one of Singapore’s largest IT infrastructure service desks, training high-performing customer service teams, and hands-on experience with coding and AI platforms. By combining high-touch client relations with data-driven QA and AI innovation, I consistently elevate service standards and turn everyday client interactions into long-term retention.

Skills & Experience

Skills

Client Success Manager 10+ Years

Technical / computer support 10+ Years

CRM - Go High Level 1-2 Years

Digital Marketing (Content Creation) 1-2 Years

AI Tool Proficiency (ChatGPT, Google Gemini, Zapier, Canva AI) 1-2 Years

Experience highlights

Remote Client Experience Backer

Cyberbacker Inc. · December/2025 – /

Managed client relationships and served as the primary point of contact to
ensure service satisfaction. Monitored performance metrics, provided proactive
support, and streamlined communication between clients and the backend
team to maintain high retention and operational excellence.

RDSS Engineer | Service Desk QA Manager

NCS Pte Ltd – Singapore · August/2014 – Present

Conducted call quality reviews, developed and delivered targeted training
sessions, and built automated QA tools to enhance performance and reporting.
Collaborated closely with the Service Delivery team to achieve project goals.

Technical Support Representative III

Hewlett Packard (HP) Singapore · September/2010 – Present

Handled customer inquiries and resolved hardware, software, and connectivity
issues, ensuring timely and effective technical support.

Hardware Technical Support Representative

eTelecare Global Solutions · August/2007 – Present

Provided hardware and software technical support for Dell corporate and
business clients in the U.S. and Canada, handling issues with RAM, hard drives,
operating systems, antivirus, and pre-installed applications.

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