Skills
Customer Service Representative
2-5 Years
Game Tester
10+ Years
Tech and Chat support
2-5 Years
Content Moderation (Tiktok PH)
2-5 Years
Experience highlights
Content Moderator
Alorica
·
November/2021
–
Present
Monitored and moderated high volumes of user-generated content across live chat and streaming platforms, ensuring compliance with community guidelines and safety policies. Reviewed and resolved policy violations, including cyberbullying and misinformation, using strong critical thinking and sound judgment. Consistently exceeded productivity targets by 15% in a fast-paced, metrics-driven environment while collaborating with cross-functional teams to identify user behavior trends and recommend pro
ESL Teacher
ACADSOC
·
August/2019
–
Present
Provided one-on-one virtual consultations and managed the complete customer journey for students with diverse learning needs. Coordinated daily schedules, optimized lesson transitions, and delivered personalized support to maintain a 98% student satisfaction rating. Effectively communicated with students and resolved real-time technical connectivity issues to ensure smooth learning experiences and uninterrupted service.
Customer Service Rep
Qualfon
·
August/2014
–
Present
Provided professional customer support through phone, chat, and email by handling customer inquiries, resolving concerns, and delivering effective solutions. Assisted with troubleshooting, account-related issues, and service requests while maintaining clear communication and a positive customer experience. Managed multiple customer interactions in a fast-paced environment, ensuring timely resolutions, meeting performance targets, and consistently providing high-quality support.
Computer Technician
CBX Corp.
·
July/2013
–
Present
Provided technical support for laptop and desktop hardware, diagnosing and resolving hardware and software issues to minimize downtime and improve service reliability. Performed system installations, repairs, and maintenance while guiding users on proper device care and best practices. Coordinated with vendors for replacement parts and delivered efficient, high-quality technical solutions through strong troubleshooting and problem-solving skills.
