Customer Service Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

With nearly 10 years of experience in customer service, technical support, operations leadership, and administrative support, I have built my career around helping people and delivering exceptional service. I am a dependable, detail-oriented professional who enjoys solving problems, staying organized, and creating positive experiences for every customer. My strengths include strong communication, adaptability, ownership, and the ability to remain calm under pressure while managing multiple priorities. I am proficient in CRM platforms, Microsoft 365, Google Workspace, and other business applications, allowing me to quickly adapt to new systems and work efficiently in fast-paced environments. What sets me apart is my genuine passion for helping others, my commitment to following through until every issue is resolved, and my willingness to continuously learn and grow.

Skills & Experience

Skills

Project Management 5-10 Years

Good communication skills 5-10 Years

Strong attention to details 5-10 Years

Computer Literate – proficient in using Microsoft applications and other related software that can be used in a business setting 5-10 Years

Analytical Problem Solving 5-10 Years

Experience highlights

Operations Supervisor

IQOR PH · August/2021 – Present

Industry: Telecommunications (wireless network operator and mobile
phone service provider)
Duties and Responsibilities:
Led and coached customer service teams by monitoring performance,
tracking key metrics, providing constructive feedback, and training new
staff while ensuring compliance with company policies. Motivated team
members to achieve or exceed performance goals through coaching,
recognition programs, loyalty incentives, and team-building initiatives.

Team Leader

Inspiro, Inc. (Relia Group of Companies) Formerly SPI Global/SPI CRM · January/2018 – Present

Industry: eCommerce & Photography and Imaging
Duties and Responsibilities:
Built strong customer relationships by providing friendly and professional
support through phone, email, and live chat while ensuring high customer
satisfaction. Monitored team performance against KPI targets, delivered
quality assurance feedback, and prepared operational reports to drive
continuous improvement.

Customer Service Representative

Inspiro, Inc. (Relia Group of Companies) Formerly SPI Global/SPI CRM · August/2017 – Present

Industry: Telecommunications and Satellite Television
Duties and Responsibilities:
Resolved customer service issues promptly to maximize customer
satisfaction while handling account inquiries with accuracy and
professionalism. Built strong customer relationships through courteous
communication, ensuring service concerns were addressed effectively
and efficiently.

Virtual Assistant

KMAX Outsourcing (Part-time) · April/2011 – Present

Industry: Administrative support and business services
Duties and Responsibilities:
Managed basic SEO tasks by optimizing website content, conducting
keyword research, and monitoring search performance to improve online
visibility. Provided virtual assistant support by managing emails and
calendars, performing data entry, conducting online research, and
handling administrative tasks to ensure efficient daily operations.

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