Virtual Assistant for E-commerce Brands | Customer Support • Social Media • Admin Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented E-commerce Operations Virtual Assistant with 10+ years of experience in customer service, administrative support, and remote operations. Skilled in email, chat, and phone support, order management, data entry, Google Workspace, and process coordination. Passionate about helping businesses improve efficiency, deliver exceptional customer experiences, and achieve operational success.

Skills & Experience

Skills

Customer Support 10+ Years

Data Entry (Excel, Google Sheets) 5-10 Years

Administrative Support Communication Skills Time Management Attention to Detail Customer Service 5-10 Years

Customer / Chat Support 5-10 Years

E-commerce Operations & Fulfillment 6 Months to 1 Year

Experience highlights

Customer Care Specialist

PlanetArt · January/2024 – Present

Provided email, chat, and phone support. Resolved customer inquiries, returns, refunds, and shipping concerns.

Email Support Representative

Upwork - Nordic Socks · October/2020 – Present

Delivered email support for product inquiries, order tracking, shipping updates, and issue resolution.

E-commerce Operations Virtual Assistant

Private Client · August/2019 – /

Respond to trade inquiries and coordinate transactions through Noones and Telegram.
Review and accept gift card offers from suppliers based on company requirements.
Match available gift cards with buyers and facilitate successful sales.
Verify gift card balances and validity before offering them to customers.
Maintain and update inventory lists of available gift cards.
Record all completed transactions accurately in company spreadsheets.
Prepare billing summaries and payment reports for supplier

Customer Service Representative and Subject Matter Expert

Concentrix · October/2016 – Present

Assisted agents with complex customer concerns.
Provided coaching, process guidance, and supported quality and productivity improvements.

Customer Service & Technical Support Representative

Transcom · January/2013 – Present

Handled customer service and technical support through phone interactions.
Resolved technical issues while delivering excellent customer service.

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