Skills
Ecommerce - Shopify
1-2 Years
Technical & Administrative Support
5-10 Years
Quality Assurance & Accuracy Checks
6 Months to 1 Year
Dispatcher and coordination & Schedule
2-5 Years
Experience highlights
Customer Service Representative
Intouch CX
·
August/2025
–
Present
Provided phone, chat, and email support to Netflix subscribers. Assisted customers with account access, password resets, billing and payment concerns, subscription changes, refunds, device setup, streaming issues, and troubleshooting login and playback errors. Delivered empathetic customer service while resolving issues efficiently and maintaining high customer satisfaction.
Merchant Support Advisor
Intouch CX
·
August/2024
–
Present
Provided email and live chat support to Shopify merchants, assisting with store setup, product management, orders, payments, shipping, domains, apps, and theme customization. Troubleshot technical issues, guided merchants through platform features, and helped them optimize their online stores while delivering accurate, customer-focused support.
Quality Assurance Analyst
Premier Health Group
·
March/2023
–
Present
As a Quality Assurance Specialist, I monitored and evaluated customer interactions to ensure compliance with company policies, regulatory requirements, and quality standards. I conducted call audits, identified performance trends, provided constructive feedback and coaching recommendations, documented findings, and collaborated with team leaders to improve customer experience, accuracy, and overall service performance.
Customer Service Representative
Teleperformance
·
June/2018
–
Present
As a Telephone Banker for Chase Bank, I assisted customers with account inquiries, balance and transaction reviews, funds transfers, debit card support, fraud claims, and online banking assistance. I verified customer identities, resolved issues efficiently, and ensured compliance with banking security and privacy standards while delivering excellent customer service.
Customer Service Representative / Diapatcher
Smiles On Demand
·
August/2017
–
Present
As a Dispatcher and Customer Service Representative for Orange Crate, I coordinated food deliveries by communicating with customers, restaurant partners, and drivers to ensure timely and accurate order fulfillment. I monitored delivery status, assigned and adjusted driver routes, resolved delivery issues, handled order modifications and cancellations, and provided real-time support to all parties. I maintained accurate records while delivering excellent customer service.
