Outline
Looking for Full-Time work (8 hours/day) at $6/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Detail-oriented Administrative and Customer Support Professional with 9 years of experience supporting U.S.-based healthcare, e-commerce, and digital platform clients in fast-paced BPO environments. Experienced in administrative coordination, customer communication, CRM management, documentation, appointment coordination, account verification, and problem resolution while maintaining accuracy and confidentiality.
Although transitioning into a Virtual Assistant role, I have already performed many responsibilities commonly required of VAs, including calendar coordination, data entry, client communication, case management, research, documentation, and remote collaboration. Recognized for quickly learning new systems, working independently with minimal supervision, and consistently delivering high-quality support in remote and fast-changing environments.
Skills & Experience
Skills
Experience highlights
• Documented customer interactions accurately while maintaining organized digital records.
• Assisted clients with troubleshooting account access and business asset connections.
• Communicated professionally with clients through multiple support channels.
• Worked independently while meeting quality and productivity metrics.
• Assisted members with claims-related inquiries, denied services, prior authorization status, and benefit explanations.
• Reviewed and resolved 15–20 healthcare cases daily through detailed case investigation and documentation.
• Verified in-network and out-of-network providers to support accurate healthcare coverage information.
• Coordinated with hospitals, clinics, and healthcare providers regarding appointment
• Managed customer records, billing concerns, and account inquiries.
• Maintained accurate CRM documentation for all customer interactions.
• Assisted with escalation handling during peak operations.
• Mentored newly hired employees on company processes, documentation standards, and workflow procedures.
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