Insurance Verification | Prior Authorization Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Healthcare operations and team leadership professional transitioning into a Virtual Assistant role, with nearly four years of U.S. healthcare insurance experience in insurance verification, benefits eligibility, and prior authorization processing. Skilled in HIPAA‑compliant documentation, patient‑centered service, and supervising teams to achieve 95%+ CSAT, I bring strong organizational and administrative expertise to support businesses remotely.

Skills & Experience

Skills

Virtual Assistance 2-5 Years

Experience highlights

Operations Supervisor

Teleperformance · October/2023 – Present

Supervised day-to-day contact center operations to ensure achievement of key performance indicators (KPIs), service levels, quality, and customer satisfaction targets.
Monitored team KPIs, quality performance, and workflow compliance, consistently achieving 95%+ CSAT, efficient case resolution, and strict adherence to HIPAA and data privacy standards.
Conducted performance coaching, quality reviews, and development planning for agents. Managed attendance, productivity, escalations, and operatio

Customer Service Representative

Teleperformance · August/2022 – Present

Handled 20+ daily inbound calls supporting patient care, resolving claims and billing inquiries with 95% accuracy while ensuring clear, empathetic member communication.
Guided 10+ members daily through authorization requests and billing concerns by providing step‑by‑step support, verifying required information, and maintaining HIPAA‑compliant documentation.
Resolved 90% of member concerns within 24 hours, delivering timely assistance and safeguarding sensitive patient information to enhance trus

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