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Felix G.

Customer Service Rep

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

A Registered Nurse, with more than
twenty (20) years’ experience in sales
and marketing to some of the leading
Industrial and Medical device
distributors in the Philippines and
Saudi Arabia; as well as Customer
Relations Management, both in
technical service and clinical support.
Handling various key positions in
different companies, he developed
expertise, skills and attitude that can
contribute positively to create value to
an organization

Skills & Experience

Skills

Customer service 2-5 Years

Experience highlights

BILLING AUDITOR ANALYST
Medrisk · August/2025 – Present
Receive medical bills for unrelated charges, non-compensable charges, coding and billing errors. Travels, as required,
to on-site hosputal facilities. Achieves percent of savings expectations thrugh their review billing. Ensures productivity
goals are met daily, e.g. number of bills required. Communicates audit finding to physicians offices and hospitals.
MEDICAL VA
LinkedVA · November/2022 – Present
Receive and upload patients' medical records and results of neurodiagnostic examinations, such as MRI and NCV.
Create new patient profiles based on the new patient's registration form, utilizing the clinic's EHR (Practice Fusion) and
other tools, such as UpDox and Grasshopper. Make outbound calls to patients to verify PHI (Personal Health
Information) that will be recorded if there is unclear information on their registration form
VIRTUAL CSR
Agents Only · March/2022 – Present
As a Customer Service Representative, I efficiently handle inbound calls while ensuring a seamless and
positive experience for every Domino’s customer. I proactively identify and report system or tool issues
that impact performance, helping to reduce Average Handle Time (AHT) and enhance order accuracy.
By acting as an extension of the store, I consistently deliver service that aligns with or exceeds in-store
standards. I also share new or unusual insights with the team to support continuous lea
CUSTOMER RELATIONS SPECIALIST APR. 2020- FEB. 2022
Everise · April/2020 – Present
Calling homeowners throughout the United States who have requested home improvement services
based on their website inquiries. Matching homeowners with the appropriate service providers based on
the information gathered during the conversation. Transferring the call to the matched service provider
or scheduling a callback when either the homeowner or service provider is unavailable to speak.
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