Project Coordinator

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Claims/ FSE/ Vendor Manager Administrator/ Deployment Projects with a demonstrated history of working in the information technology and services industry. Skilled in Windows Systems, Remote Desktop, Business Process Outsourcing (BPO), Microsoft Word, Excel, Power Bi, Power Automate, SAP Systems(ERP, CRM, ARIBA, GUI and etc.) Project Coordination and Data Analysis.

Skills & Experience

Skills

Power Apps 2-5 Years

Power Automate 2-5 Years

Project coordination & administrative support 5-10 Years

Customer Serve & Client Support 5-10 Years

Process & Workflow Improvement 5-10 Years

Experience highlights

Project Coordinator

Lexmark International Inc. · July/2024 – /

Project Support: Drive tasks independently across all project phases.
Order & Deployment: Place, track, and deploy hardware on schedule.
Logistics Coordination: Align internal supply chain, carriers, and installation partners.
Issue Management: Resolve delivery delays, manage conflicts, and escalate risks early.
Reporting: Track and report performance metrics, quality, and customer satisfaction.

Vendor Manager - Admin

Lexmark International Inc. · November/2020 – Present

Order Troubleshooting: Monitor and resolve stuck MPS hardware and consumable orders in SAP/Siebel.
Performance Management: Track vendor KPIs, SLA compliance, and service quality through regular reporting.
Supply Chain Alignment: Consolidate and communicate demand forecasts between planning teams and vendors.
Onboarding & Compliance: Manage vendor setup, maintain records, and enforce corporate compliance standards.
Process Optimization and improvement

Field Service Engineer - Admin

Lexmark International Inc. · October/2019 – Present

Dispatch & Scheduling: Assign service tickets to technicians based on location, availability, and skills.
Work Order Management: Track, update, and close field service tickets in SAP, Siebel, or CRM.
Parts Coordination: Manage spare parts inventory, request fulfillments, and defect returns.
SLA & Escalation: Monitor service timelines against SLAs and escalate unresolved delays.
Service Reporting: Maintain accurate logs of field hours, travel, and completed job metrics.

Team Manager

Convergys Philippines Inc. · October/2015 – Present

Team Supervision: Oversee daily call center operations, attendance, and work policy adherence.
Coaching & Performance: Conduct regular coaching, create improvement plans, and manage corrective actions.
KPI & Quality Assurance: Ensure team delivery meets customer SLA, financial, and quality expectations.
Escalation Support: Serve as a subject matter expert to handle complex customer escalations.
Communication & Engagement: Lead team meetings, align on process updates, and foster company values.

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