Outline
Looking for Part-Time work (6 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Hi! I’m Shan, a reliable and detail-oriented Virtual Assistant with experience in customer support, e-commerce, Shopify administration, and social media management.
I support customers through email, chat, and social media while providing clear, professional, and empathetic assistance. I also handle Shopify tasks such as product updates, tags, collections, and metafields.
My skills include customer support, administrative assistance, email management, SOP creation, data entry, research, content support, Canva, and productivity tools such as Google Workspace, Notion, ClickUp, and Slack.
I value accuracy, organization, and follow-through, and I’m continuously developing my skills in e-commerce customer support and support operations.
Skills & Experience
Skills
Experience highlights
customers with scheduling, dispatch coordination, and pricing concerns.
● Followed up on missed and incomplete calls to maintain consistent communication and
support daily operations.
● Answered prospect inquiries and program concerns through email and chat support.
● Managed daily customer support workflows in a remote environment, ensuring timely
responses and a smooth client experience.
● Assisted customers with account access, program navigation, and general support
questions, helping maintain positive customer relationships.
● Streamlined support workflows by organizing SOPs, enabling faster and more consistent responses to recurring inquiries.
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