Skills
Inbound & Outbound Customer Support (Voice and Non-voice)
2-5 Years
Administrative
5-10 Years
Verbal & Written Communication
5-10 Years
Problem Solving & Conflict Resolution
5-10 Years
Team Collaboration
5-10 Years
~Data Entry
5-10 Years
Quality Assurance & Process Improvement
5-10 Years
- Customer Service & Support
5-10 Years
Customer Experience Management
2-5 Years
Experience highlights
Customer Service Representative Level 2
Cloudstaff BPO (FALLON SOLUTIONS)
·
June/2024
–
Present
Coordinated service appointments and maintained communication between customers and field teams. Resolved inquiries professionally while ensuring high service standards.
Customer Experience Consultant
Delonix BPO / LEAP Global Teams
·
April/2022
–
Present
Delivered exceptional customer support with prompt solutions. Maintained accurate customer records and collaborated with teams to resolve service concerns and enhance satisfaction.
Customer Service Representative
QWEST BPO
·
April/2019
–
Present
Provided professional customer assistance for technology company. Resolved concerns efficiently and worked with cross-functional teams to improve service processes.
Customer Support Representative
The Results Companies
·
May/2018
–
Present
Assisted customers with inquiries and timely issue resolution. Recorded interactions accurately and contributed to optimizing customer experience and service processes.
