Reliable Virtual Assistant & Customer Support Specialist | 4+ Years of Experience

Hi, I'm Ken — a detail-oriented Virtual Assistant and Customer Support Specialist with over 4 years of experience helping businesses stay organized, responsive, and running smoothly.
Here's what I can help you with:
📞 Customer Support
I handle phone, email, and chat support with a calm, friendly, and solution-first approach. I'm experienced in resolving order issues, tracking shipments, processing returns, and troubleshooting customer concerns — all while keeping response times fast and satisfaction high.
🗂️ Administrative Support
I manage email inboxes, calendar scheduling, data entry, document formatting, and digital file organization using Google Workspace and Microsoft Office. If you need someone to keep your day-to-day operations organized, that's exactly where I shine.
📊 CRM & Data Management
I'm experienced with CRM platforms like Zendesk, keeping accurate records, tracking leads, and following up consistently so nothing falls through the cracks.