Executive Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm Nico, a Virtual Assistant who has supported small to large businesses by improving their day-to-day operations. I have close to 4 years of experience across the e-commerce, fitness, healthcare, and esports industries. My expertise includes administrative and operations support, CRM management, customer support, data analytics, data entry and reporting, dashboard creation, social media management, and lead and sales management.

Skills & Experience

Skills

Customer Support 2-5 Years

Data Entry (Excel, Google Sheets) 2-5 Years

Dashboard Creation 2-5 Years

Exective Assistance 2-5 Years

Admin & Operations 2-5 Years

Social Media Management 2-5 Years

Experience highlights

Executive Assistant & Operations Lead

Dukes Gym · November/2025 – Present

Eliminated a 2-month operational backlog within 2 weeks by re-prioritizing task queues and redesigning daily workflow restoring full operational cadence ahead of schedule.
Owned 30+ daily, weekly, and monthly spreadsheet reports covering team performance, financial summaries, Company KPIs, Sales, Leads, and Appointments.
Managed shared inbox and correspondence in direct support of the CFO, overseeing back-end administrative operations
Managed CRM pipelines and account management, covering billin

Investigation Associate - Product Quality (Operations & Compliance)

Amazon (Remote) · November/2024 – Present

Executed 200+ product quality investigations per day with strict adherence to workflows, contributing
to the team achieving the #1 ranking across all APAC sites.
Reviewed and verified multi language invoices as part of fraud detection workflows, identifying
discrepancies and ensuring document authenticity and compliance across diverse seller accounts.
Investigated and resolved seller disputes and appeals, verifying product quality and authenticity to
ensure compliance with amazon policies.

Customer Support & Workforce Management Analyst (WFM)

Conduent - Humana Insurance · December/2023 – Present

Handled 40+ inbound and outbound customer interactions daily, processing orders, account
management, and insurance related inquiries.
Managed adherence, KPIs, attendance, and site reporting for 200+ agents, supporting workforce
planning and operational accuracy
Handled member insurance inquiries and vendor coordination while maintaining strict HIPAA
compliance in all documentation and communications

Executive Admin Assistant, Event’s Coordinator, Social Media Manager

Cxmmunity.co · September/2022 – Present

Provided high-level administrative support to the CFO and CEO, managing workflow coordination,
record management, performance tracking, and process automation to drive operational efficiency.
Managed and scaled multi-platform communities across Discord, Facebook, and Instagram through
strategic content creation, moderation, automation, and audience engagement.
Planned and executed high-engagement virtual and in-person events, successfully managing events
with 200+ onsite attendees, 500+ live vie

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