Skills
Technical Support (Email/chat, Voice)
6 Months to 1 Year
Customer Service Representative
1-2 Years
Experience highlights
Technical Support Representative
Conduent
·
May/2025
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Present
Served as the first point of contact for customers seeking help with a premium ecosystem of hardware, software, and cloud services. Relied on strong written communication, technical knowledge, and empathy to provide a world-class customer experience. Operating primarily through live chat and email, successfully navigated complex troubleshooting while consistently meeting strict Service Level Agreements (SLAs) and performance metrics.
Customer Service Representative
ePerformax
·
March/2024
–
Present
As an E-commerce Live Chat Support Specialist, you act as the crucial link between the platform, its buyers, and its sellers. Operating in a fast-paced, high-volume environment, you are responsible for providing real-time, text-based assistance to resolve inquiries related to orders, payments, logistics, and platform navigation. You balance speed and accuracy to deliver exceptional customer service while consistently hitting performance metrics.
