Skills
Quality Analyst/ Quality Control , Data Entry Analyst, Content Moderator, Chat & Email Support, CSR
1-2 Years
Accounts Payable & Invoice Processing
1-2 Years
Billing & Collections Management
1-2 Years
Experience highlights
Accounts Payable Assistant
Emapta
·
September/2025
–
/
High volume of invoice processing with accuracy and proper GL coding.
Processed reimbursements and billbacks
Email/Chat/Call update from vendors
Quality Assurance Analyst & Trainer
Global Agility Solutions
·
July/2024
–
Present
-Created playbook and ensured adherence to Standard Operating Procedures (SOPs) for Quality and Training Department.
-Led calibration and training sessions
-Analyzed performance data to track and improve quality metrics by conducting a deep dive analysis.
Collections Billing Specialist
Global Agility Solutions
·
June/2023
–
Present
Managed customer billing inquiries and collections efficiently.
Arranged payment plans while ensuring accurate documentation for compliance.
Handling both inbound calls and chat support