Operations & Administrative VA / Data & Reporting VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help businesses stay on top of their workforce needs by providing capacity planning, forecasting, and scheduling support. With a strong background in Workforce Management (WFM), I make sure teams are properly staffed, resources are well-balanced, and operations run smoothly without unnecessary costs or overstaffing.

With a background in Capacity Planning and Scheduling, I specializes in:
• Creating and managing schedules to maximize productivity
• Forecasting workloads and aligning resources to business needs
• Tracking attrition, shrinkage, and scheduling adherence
• Preparing clear, actionable reports using Google Sheets/Excel
• Supporting executives with calendar management, task coordination, and follow-ups

My approach is simple, I make your operations smoother, your projects more manageable, and your time better spent on what truly matters.

Skills & Experience

Skills

Process improvement 1-2 Years

Data Analysis 5-10 Years

Planning & Scheduling 5-10 Years

Microsoft Excel - Advanced Excel Formulas & Functions 5-10 Years

Reporting 5-10 Years

Forecasting 1-2 Years

Real-Time Analysis 5-10 Years

Optimization 1-2 Years

Stakeholder & Client Relationship Management 1-2 Years

Resource & Capacity Planning 1-2 Years

Experience highlights

Capacity Planner

IntouchCX · October/2024 – /

Develop workforce capacity plans based on forecasted demand and business requirements. Analyze workload trends to recommend optimal staffing levels while maintaining service level objectives. Create and manage workforce schedules to maximize productivity and operational efficiency. Monitor key workforce metrics including shrinkage, attrition, staffing utilization, and schedule
adherence. Prepare executive-level reports and workforce insights using Microsoft Excel and Google Sheets. Partner with

Workforce Management Supervisor

Teleperformance · May/2024 – Present

Supervised Workforce Management operations while ensuring workforce plans aligned with business objectives. Collaborated with operations leadership to improve staffing efficiency and workforce performance. Supported forecasting, scheduling, and operational reporting initiatives.

WFM Scheduling Analyst

Teleperformance · June/2023 – Present

Produced optimized schedules based on forecasted workload and staffing requirements. Balanced staffing coverage while maintaining productivity and service level targets. Performed schedule analysis to improve workforce utilization.

Subject Matter Expert

Teleperformance · June/2018 – Present

Supported agent development through coaching and performance guidance. Assisted operations with process improvement initiatives.

Member Services Advisor

Teleperformance · September/2015 – Present

Assisted healthcare members with inquiries related to medical claims, benefits, eligibility, and coverage. Researched and resolved complex or escalated medical claims by analyzing claim submissions, payment history, and policy provisions. Interpreted healthcare plan benefits and claims policies to provide members with clear explanations and guidance. Maintained a high level of accuracy when handling sensitive member information and protected confidential health information in accordance with HIP

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