Senior helpdesk Technician

Verified

$25/hr

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Outline

Looking for Full-Time work (8 hours/day) at $25/hour

Associate Degree

English proficiency Fluent

Professional Summary

I’m an IT Specialist with over a decade of experience delivering reliable IT solutions, specializing in troubleshooting, installations, and system maintenance across multiple platforms.

I have strong expertise in Microsoft 365, Azure, Intune, SCCM, and ITIL practices, with a focus on efficient results and providing technical support with a smile.

Skills & Experience

Skills

Customer Support ( EMAIL / VOICE) 10+ Years

IT Remote Support 10+ Years

Trouble Shooting and Technical Support 10+ Years

Helpdesk Management, Monitoring & Maintaining computer system & network 10+ Years

• Microsoft 365 / Office 365 Administration (Exchange Online, Shared Mailboxes, Litigation Hold via PowerShell) 10+ Years

Active Directory & Azure AD 5-10 Years

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