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Mery Jane D.

Reliable Ecommerce VA | Order Management & CRM Specialist

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I provide reliable customer support through email, chat, and phone, backed by almost three years of BPO experience handling financial, telecommunications, and retail accounts. Working with customers from different industries has strengthened my communication skills and taught me how to stay calm, empathetic, and solution-focused in every interaction.

While I’m new to eCommerce Virtual Assistance, I’m a fast learner who’s genuinely excited to grow in this field. I’m committed to learning the tools and processes needed to support your business and treat it with the same care and dedication as if it were my own.

My goal is to help you stay organized, save valuable time, and provide a smooth, positive experience for your customers so you can focus on growing your online store with confidence.

Let’s make your business run smoother and better!

Skills & Experience

Skills

Adaptability Time Management Leadership 2-5 Years
Specializing in Customer Service 2-5 Years

Experience highlights

Customer Service Representative
AFNI · January/2026 – Present
Assisted telco customers with service activations, billing adjustments, and troubleshooting. Demonstrated adaptability in blended support environments.
Customer Service Representative
IntouchCX · March/2026 – Present
Delivered customer support via phone and email, addressing product inquiries and complaints. Balanced empathy with efficiency to enhance customer loyalty and satisfaction.
Customer Service Representative
Concentrix · May/2025 – Present
Supported account holders through voice channels, managing sensitive data and ensuring compliance. Consistently met KPIs for accuracy and professionalism.
Customer Service Representative
NTT DATA · January/2024 – Present
Handled high‑volume inbound calls for financial services clients. Assisted with account inquiries, billing concerns, and transaction support while consistently meeting KPIs for accuracy and customer satisfaction.
Technic Support Representative
VXI · December/2024 – Present
Provided billing and technical assistance for telco clients. Maintained strong rapport and delivered clear troubleshooting guidance
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