Data Entry Operator / AI Image Generator / Order Placer / Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Reliable customer support and virtual assistance professional with 8+ years of experience across e-commerce, logistics, and social media platforms. Proven track record of getting promoted from frontline support to Subject Matter Expert — trusted to handle escalations, coach agents, and keep teams performing at a high level. Comfortable working across chat, email, phone, and ticketing systems, with strong organizational skills backed by Excel and Google Sheets (pivot tables, filters, sorting) to keep records accurate and easy to manage. Fast and accurate typist (65 WPM), tech-savvy with AI tools like Claude, ChatGPT, Gemini, and Copilot, and dependable — no competing job commitments, full availability, and a habit of showing up consistently.

Skills & Experience

Skills

ECOMMERCE | EMAIL SUPPORT | GENERAL ADMIN ASSISTANT 2-5 Years

Experience highlights

Email Ticket - Customer Service

Concentrix CVG Philippines · July/2022 – Present

Responded to customer inquiries via email, providing timely and accurate information on product availability, order status, shipping, returns, and refunds

Subject Matter Expert

Concentrix CVG Philippines · November/2022 – Present

Serve as the escalation point for complex agent and customer issues, resolving them in ways that consistently protect customer satisfaction and loyalty.
• Streamlined ticket management workflows, improving average response time and overal queue efficiency.
• Deliver actionable QA feedback to frontline agents, translating audit findings into concrete
performance improvements.
• Lead regular coaching sessions that measurably raised team KPI scores across quality and productivity metrics.

Content Moderator - Facebook Instagram

Concentrix CVG Philippines · July/2021 – Present

Reviewed and assessed flagged content for compliance with evolving platform guidelines.
• Applied policy standards consistently to make timely, quality-driven content decisions.
• Communicated content decisions clearly to users, building trust and reducing repeat disputes.

Order Placer - DoorDash

CNM BPO Solutions · September/2018 – Present

Placed and confirmed go-to orders by phone with merchants, ensuring accuracy of items pricing, and order details.

Chat Support Specialist — AliExpress

Sutherland Global Services · May/2017 – Present

Handled inbound chat support for customer inquiries on orders, payments, accounts,
technical issues, and general service questions.
• Researched and resolved customer issues across multiple products and services using internal
tools and systems.
• Coordinated with sales channels on retention efforts for the existing customer base.
• Took on additional responsibilities as assigned, supporting broader team and account needs.

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