Skills
Support & Helpdesk: Technical Support, Helpdesk Services, Troubleshooting
2-5 Years
Client & Customer Support
2-5 Years
Web Design & Development
1-2 Years
Experience highlights
Web Developer | Systems Support Specialist
Umbra Digital Company
·
May/2024
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As a Systems Support Specialist and Web Developer, I provide technical support and develop solutions that improve business operations and system reliability. My responsibilities include troubleshooting software, hardware, network, and POS system issues, investigating production incidents, and delivering timely resolutions to minimize downtime. I also develop and maintain internal web applications, manage databases, optimize website performance through Cloudflare, and support API integrations. Wo
Associate Software Engineer
MDI Novare
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January/2023
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Present
Gained practical experience in database management, RESTful APIs, version control using Git, and software development best practices.
Worked closely with mentors and senior engineers to understand the software development lifecycle (SDLC), debugging techniques, and code quality standards.
Collaborated with fellow trainees on project-based learning to develop problem-solving, teamwork, and communication skills.
Demonstrated the ability to quickly learn new technologies and adapt to development to