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John Louie L.

Customer Support Specialist | Administrative Assistant | Sales & Operations Support

Verified
$5/hr

Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a dedicated Customer Support and Administrative Professional with over 7 years of experience delivering exceptional customer service, handling chat and email support, managing CRM systems, data entry, documentation, and administrative tasks. Throughout my career, I've built strong communication, problem-solving, and organizational skills while working in fast-paced environments.

I'm now looking to grow my career in the remote industry, where I can contribute as a Customer Support Representative, Chat or Email Support Specialist, Virtual Assistant, Administrative Assistant, Data Entry Specialist, or Sales Support Professional. I'm a fast learner, highly adaptable, detail-oriented, and committed to providing accurate, efficient, and customer-focused support. I'm excited to bring a positive attitude, reliability, and a strong work ethic to a remote team while continuously learning and growing.

Skills & Experience

Skills

Customer Support 5-10 Years
Administrative Support 5-10 Years
Client Relationship Management 5-10 Years
Customer Service Representative 5-10 Years
Sales Support & Telemarketing 5-10 Years

Experience highlights

SENIOR TELESALES EXECUTIVE
Zen Insure | OTO Insurance Agency Corporation · August/2025 – Present
-Managed inbound and outbound customer inquiries regarding insurance products.
-Provided insurance quotations based on customer requirements and budget.
-Explained policy coverage, premium computations, and policy benefits.
-Maintained accurate customer records using CRM systems.
-Scheduled follow-ups and assisted customers throughout the sales process.
COMPARISON ADVISOR III / POINT OF CONTACT (POC)
Moneymax | MoneyHero Group · March/2017 – Present
Worked as a Comparison Advisor and Point of Contact, assisting customers with insurance inquiries, preparing quotations, managing CRM records, conducting follow-ups, and providing tailored insurance solutions while delivering excellent customer service and supporting sales goals.
OFFICER IN CHARGE
Staff Alliance Inc. | Metrobank Card Corporation · March/2017 – Present
-Led and supervised a team of customer service associates.
-Monitored performance and ensured service quality standards were met.
-Assisted with customer concerns and escalated complex issues when needed.
-Supported daily operations and team coordination activities.
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