Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

With over 2 years and 4 months of customer service experience, I have consistently exceeded performance metrics while delivering exceptional customer support. I excel in written and verbal communication, problem-solving, multitasking, and maintaining accuracy in fast-paced environments.

I am highly organized, detail-oriented, adaptable, and capable of working independently with minimal supervision. As a Virtual Assistant, I bring strong administrative, time management, and client communication skills, along with a proactive and results-driven approach to helping businesses stay organized and operate efficiently.

Skills & Experience

Skills

Problem -Solving Skills 2-5 Years

communicate effectively on all levels • Highly Organised: • Flexible: able to adaptable to suit the needs of the business 2-5 Years

Commination Skills, Patience in customer's interaction, ability to use positive language, active listening 2-5 Years

Metrics: First-Call Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT). 2-5 Years

Experience highlights

Travel Consultant

Lufthansa Intouch Manila · February/2026 – Present

Assisted customers with flight bookings, itenirary changes and travel inuquiries via phone, email and chat. Provided accurate information on fares, schedules and travel reuqirements.

Provider Service Advocate

Optum Global Solutions · August/2024 – Present

Served as the primary point of contact for healthcare providers, assisting with inquiries related to claims, benefits, eligibility and provider network issues.

Resolved complex provider concerns through effevtive communication, problem solving and collaboration with internal departments.

Customer Service Representative

alorica · August/2023 – Present

Assisted with scheduling appointments, verifying insurance and processing billing inquiries. Resolved patients concern promptly while maintaining confidentiality and compliance with HIPAA regulations.

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