Skills
SEO > Content Management
2-5 Years
SEO > Keyword Research
2-5 Years
SEO > Off-Page
2-5 Years
SEO > On-Page
2-5 Years
SEO > Backlinks Management
1-2 Years
SEO > Google Search Console
1-2 Years
SEO > Local SEO
1-2 Years
Experience highlights
Knowledge Content Coach
RealPage Inc.
·
July/2024
–
/
- Publish and maintain knowledge base articles in a SaaS environment for one or
more products.
- Help create optimized content or use best SEO practices for creation,
dissemination, and engagement.
- Acts as an SME and thought partner to Customer Support.
- Provide training and coaching on the use of the knowledge base and tools.
- Work with relevant content and training teams to ensure clear hand-offs and
expectations.
- Monitors usage, quality, and impact of knowledge articles through effec
Knowledge Management Specialist
Newfold Digital
·
October/2022
–
Present
Create and optimize SEO-driven articles for both external customers (clients) and internal customers (product support), maintaining content accuracy through careful quality assurance and timely updates based on product changes. Collaborate with stakeholders to ensure effective knowledge article publication for new product launches.
Technical Support Specialist
Technical Support Specialist
·
November/2021
–
Present
Provide technical assistance by resolving issues related to domain management, website functionality, and email hosting services. This includes diagnosing and troubleshooting errors, as well as guiding customers through solutions via email and outbound calls.
Technical Support Specialist
Sykes Asia Inc.
·
November/2018
–
Present
Provide assistance to customers, diagnose and resolve hardware and software issues while maintaining excellent customer service.
