Technical Support Specialist

I'm a Technical Support professional with over 10 years of experience helping customers troubleshoot WordPress websites, hosting environments, themes, plugins, and web-related issues. Most recently, I served as a Technical Support Manager, where I led a remote support team, coached team members, monitored quality, handled escalations, and worked closely with cross-functional teams to improve the customer experience.

I enjoy solving technical problems, simplifying complex issues for customers, and finding efficient solutions. Alongside my support experience, I have worked on website QA, content management, and testing to ensure websites function correctly across different environments.

I'm currently seeking remote opportunities in Technical Support, Customer Support, QA, or Customer Success, where I can combine my technical knowledge, leadership experience, and passion for delivering excellent customer service.