Customer Service / Social Media Coordinator / Administrative Officer

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Friendly and hardworking customer service professional with strong communication skills and a passion for helping people. Experienced in handling customer inquiries, solving problems quickly, and providing excellent service. Able to work well under pressure, both in a team and independently.

Skills & Experience

Skills

Customer Service Representative 2-5 Years

Experience highlights

Customer Service Supervisor

J&T EXPRESS PHILIPPINES · July/2020 – /

• Supervised daily customer service operations and ensured timely resolution of parcel issues.
• Led and trained customer service agents to meet service KPIs and quality standards.
• Handled escalated customer concerns and coordinated with operations teams for quick solutions.
• Monitored performance metrics and prepared regular service reports for management.
• Improved customer experience by identifying service gaps and implementing process enhancements.
* Data summary and reports

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