Sales and Operations Management I Account Management I SDR I Customer Experience I Event

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a results-driven Operations and Sales Leader with over 15 years of experience across the military and BPO industries. What sets me apart is my ability to lead from experience. I started as a frontline customer service representative, progressed to Sales Manager and Operations Manager, and developed the skills to build, coach, and lead high-performing teams. I successfully grew a sales team from 8 to over 30 representatives while consistently exceeding weekly performance goal through coaching, KPI management, and performance improvement. I also have experience working with Singapore-based clients, managing executive engagements, coordinating business events, and delivering exceptional customer service. My strengths include leadership, client relationship management, operations, sales, problem-solving, and process improvement. I take pride in producing high-quality work, taking ownership of my responsibilities, and going the extra mile to deliver excellent results for both clients

Skills & Experience

Skills

Operations Management 10+ Years

Sales Management & Team Leadership 10+ Years

Recruitment & Applicant Screening 10+ Years

Coaching & Development 10+ Years

Customer Experience & Support Operations 10+ Years

Business Development / Sales Executive 5-10 Years

Problem Solving & Conflict Resolution 10+ Years

Customer Service Representative 5-10 Years

CRM - HubSpot 10+ Years

CRM - NetSuite and Salesforce 5-10 Years

Leadership Development & Coaching 10+ Years

Experience highlights

Operations Manager

Virtual Staffing Solutions (Multi - Accounts) · March/2025 – Present

Sales Manager, Sales Trainer

Virtual Staffing Solutions (Seek Business Capital) · March/2023 – Present

Team Lead, Operation Manager

Mebs Call Center · December/2022 – Present

Army Captain

Armed Forces of the Philippines (Philippine Army) · March/2009 – Present

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