Marianne G. - Dispatch Coordinator

Outline

Looking for Full-Time work (9 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly organized and dependable professional with over four years of experience in customer service, dispatch coordination, and administrative support. Experienced in providing phone, email, and chat support to U.S.-based customers while coordinating technician schedules, managing field operations, and ensuring timely service delivery. Skilled at resolving customer concerns, handling appointment scheduling, maintaining accurate documentation, and collaborating with cross-functional teams in fast-paced remote environments. Recognized for strong communication, attention to detail, adaptability, and the ability to work independently with minimal supervision. Committed to delivering exceptional customer experiences while supporting efficient business operations.

Skills & Experience

Skills

English Communication 2-5 Years

Customer Service Representative 2-5 Years

Chat & Email Support 2-5 Years

Dispatch & Technician Scheduling 2-5 Years

Email & Calendar Management, Document Preparation & Filing , MS Office (Word, Excel, PowerPoint), Google Workspace, Data Entry & Record Keeping, 2-5 Years

Experience highlights

Customer Service Representative 2

CTC BPO INC. · September/2021 – Present

I worked is the BPO industry for more than four years. I handled 2 different accounts during my stay in the company--one was for DirecTV, and the other was for Internet Service Provider company. Despite having 2 different accounts, my standing/ job title in the company was a CSR Tier 2. I worked mainly for Dispatch Field Services team.

Client Service Associate

BDO Unibank Inc. · August/2019 – Present

As a client service associate, I was responsible for providing accurate, efficient, and timely processing of over-the-counter transactions. These transactions include cash and check deposits or withdrawals, payments, foreign currency exchanges and other miscellaneous transactions.