Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Associate Degree
English proficiency Fluent
Professional Summary
I am a dependable remote professional with experience in Medical Virtual Assistance, customer and technical support, operations management, and engineering. I currently support U.S. healthcare providers through patient pre-charting, EHR documentation, and administrative tasks, and I have over five years of experience delivering exceptional customer service and technical support for global brands. My background in operations leadership, HVAC, machining, and solar energy has strengthened my analytical, problem-solving, and organizational skills. I am also a published author, demonstrating strong written communication and documentation abilities. I maintain a dedicated home office with reliable fiber internet and backup connectivity and am available to work U.S. business hours. I am seeking a full-time remote role where I can contribute with integrity, reliability, and a commitment to delivering outstanding results.
Skills & Experience
Skills
HVAC Design and Installation
MS applications
Solar Design
Zendesk and Slack
CRM & EMR Systems: DrChrono, Simple Practice, Tebra, Payer Portals
AI & Prompt Engineering
Experience highlights
Medical Virtual Assistant
Freelance
·
August/2025
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As a Medical Virtual Assistant, I support U.S. healthcare providers by performing patient pre-charting, maintaining accurate electronic health records, updating medical histories, reviewing laboratory results, monitoring patient data, and ensuring HIPAA-compliant documentation. I use DrChrono EHR, Acuity, Google Workspace, and Microsoft Office to streamline clinical workflows, improve documentation accuracy, and provide efficient administrative support.
Merchant Support Advisor
24/7 Intouch CX Philippines Inc.
·
January/2025
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Present
As a Shopify Merchant Support Advisor, I provided customer and technical support through live chat, email, and phone, assisting merchants with store setup, products, payments, shipping, troubleshooting, and platform optimization. I resolved complex technical issues, educated merchants on Shopify features and best practices, maintained accurate documentation, and delivered personalized support to enhance customer satisfaction and business success.
Email Support Representative
Ibex Global Solutions (Philippines) Inc.
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September/2024
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Present
As a Canva Customer Happiness Email Support Representative, I provided friendly, solution-focused email support by resolving print and technical issues while delivering exceptional customer service aligned with Canva's values. I collaborated across multiple systems and teams to resolve customer concerns efficiently and contributed to continuous improvements in support processes and service quality.
Operation Manager
First Zulu Electro-Mechanical Repair & Trading Corp.
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January/2021
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Present
Managed mechanical engineering projects by preparing quotations, scopes of work, bills of materials, supervising procurement, and overseeing project execution for HVAC, refrigeration, industrial piping, fire protection systems, and generator maintenance. Led client meetings, conducted safety toolbox talks, and participated in testing and commissioning to ensure quality, compliance, and successful project delivery.
Technical Supervisor | Sales and Service
Lock N Metal Stitch Corp
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June/2018
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Present
Managed client relations, procurement, project supervision, and business development while representing the company in government bidding activities and delivering product and service presentations. Led ISO 9001:2015 documentation initiatives, website development, occupational safety programs, risk assessments, and operational improvements to ensure quality, compliance, and project success.
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