Technical Support Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented Technical Support Specialist providing L1/L2 support for enterprise SaaS platforms, logistics software, and server environments. Experienced in real-time server monitoring via Datadog, root-cause troubleshooting, basic SQL database querying, and remote device management using SOTI MobiControl MDM. Proven track record in navigating Windows/Linux servers, analyzing system logs, and managing Salesforce escalation queues under strict SLAs in fast-paced, remote-first workflows.

Skills & Experience

Skills

Remote Administration & Support 6 Months to 1 Year

Client & Customer Support 6 Months to 1 Year

IT & Technical Support 6 Months to 1 Year

CRM / Ticketing Systems 6 Months to 1 Year

Experience highlights

Technical Support Specialist

Teleperformance · July/2025 – /

L1/L2 Technical & SaaS Support: Provided end-to-end technical support for enterprise SaaS platforms and logistics software, troubleshooting application errors, integration bottlenecks, and client workflow disruptions.

Client & Customer Service: Delivered high-touch customer support by translating complex technical issues into clear solutions, managing customer expectations, and de-escalating critical issues under tight SLA targets.

Server Monitoring & Remote Support: Monitored server health da

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