Training Specialist | Customer Service Representative | Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

If you’re running a business, I know there’s always a lot on your plate. I can help take some of that workload off you so you can focus on growing your business.

I can help with things like customer support, lead research, social media, administrative tasks, organizing information, creating SOPs and training materials, and keeping track of the little things that can easily get overlooked.

I’m used to learning different systems and figuring things out on my own, so you don’t always have to walk me through every step. My goal is to make your work easier, keep things organized, and give you reliable support you can actually count on.

Skills & Experience

Skills

Coaching > Training and Development 2-5 Years

Virtual Administrative Assistant 1-2 Years

Customer Service Representative 2-5 Years

Software > API Development > Apollo 1-2 Years

1-2 Years

Asana 1-2 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

CRM > Salesforce 1-2 Years

Chat Support > Social Media Management 1-2 Years

Hubspot 1-2 Years

Linkedin Sales navigator 1-2 Years

Google Workspace 2-5 Years

*Administrative Support - 2-5 Years

Experience highlights

Admin VA

DynamicZ Construction · April/2025 – Present

Provided virtual and administrative support for business operations, outbound/inbound communication, and managed social media presence for home remodeling services.

Lead Enrichment Specialist

Pathlock Inc. · November/2024 – Present

Conducted B2B lead research and enrichment using LinkedIn, Apollo, Hunter, and other tools to identify qualified prospects and verify contact/company information.

Universal Support

SOPHI Outsourcing · March/2022 – Present

Performed administrative and customer service tasks, including data entry, lead enrichment, and
managing workflows efficiently
Supported business operations with travel reservations, food orders, funnel building, and basic web
design, demonstrating versatility and adaptabIlity.

Training Specialist

SOPHI Outsourcing · November/2022 – Present

Developed and delivered competency-based, targeted training programs in collaboration with clients to
understand their processes, requirements, and business goals, using an instructor-led approach for both
training materials and facilitation.
Created, tested, and implemented instructor-led training materials, SOPs, and process documentation,
improving existing resources or developing them from scratch based on specific competencies and
training needs.

Chat and Email Support

ECE Contact Centers · July/2019 – Present

Delivered high-volume chat, email, and phone support for financial and home & living retail accounts
Performed accurate data entry, account updates, documentation, and case management while
maintaining compliance with company policies and quality standards.

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