Skills
Outbound & Cold Calling, Appointment Setting, CRM Management, Objection Handling & Persuasion, Market Research, Excellent Customer Service
2-5 Years
CRM / Pipeline Management (Spreadsheet-Based)
2-5 Years
admi task, data entry VA, operations
10+ Years
CRM - HubSpot
1-2 Years
SEO Keyword Research Content Writing On-Page SEO SEO Content Optimization
1-2 Years
Accounting / Bookkeeping, Financial Reports and Cash Flow Management, SAP, Quickbooks Online, Microsoft 365
1-2 Years
Experience highlights
Sales Admin Assistant/ Real- Time Analyst
Dforce Operation Center Inc
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September/2021
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Sales Admin Assistant / Real-Time Analyst with experience managing real-time sales operations, monitoring call queues, analyzing performance metrics, preparing sales reports, and coordinating transfer distribution. Skilled in CRM management, Excel, Google Sheets, sales reporting, queue management, performance analysis, and operational support. Experienced in identifying performance gaps, providing real-time insights, and ensuring sales teams remain aligned with the goals
Outbound Call Specialist
Dforce Operation Center Inc
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September/2021
–
Present
Outbound Call Specialist with experience in high-volume outbound calling, lead generation, appointment setting, customer qualification, objection handling, and sales transfers. Skilled in building rapport with prospects, identifying customer needs, maintaining accurate CRM records, and consistently meeting sales KPIs. Experienced in working with US-based customers and collaborating with sales teams to deliver qualified leads and smooth customer handoffs.
Accounting Associate
Jokers Foods Inc
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February/2019
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Present
Accounting Associate with experience supporting day-to-day accounting operations, including accounts payable, accounts receivable, bank reconciliation, general ledger, financial reporting, invoicing, expense monitoring, and cash flow management. Proficient in QuickBooks, SAP, Xero, Microsoft Excel, and Google Sheets, with strong attention to detail and accuracy in maintaining financial records.
Branch Manager
Giordano Fashions Qatar
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October/2016
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Present
Branch Manager with experience overseeing daily operations, sales performance, customer service, staff management, and administrative functions. Skilled in team leadership, sales strategy, KPI monitoring, financial management, customer relationship management, reporting, and process improvement. Proven ability to motivate teams, achieve business targets, resolve operational issues, and maintain efficient branch operations.
Accounting Assistant - Accounts Payable
Regent Foods Corporation
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May/2015
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Present
Accounting Assistant – Accounts Payable with experience supporting end-to-end AP operations, including invoice processing, 3-way matching, vendor reconciliation, payment processing, AP aging, account reconciliation, and month-end closing. Skilled in maintaining accurate financial records, resolving invoice discrepancies, coordinating with vendors, and ensuring timely and accurate payments. Proficient in QuickBooks, SAP, Xero, Microsoft Excel, and Google Sheets.