Customer and Technical support

I am a results-driven Technical Support and Customer Service professional with over 20 years of experience delivering exceptional customer experiences across the telecommunications, IT services, and BPO industries. Throughout my career, I have specialized in Tier 3 technical support, complex issue resolution, warranty support, and customer satisfaction improvement while consistently exceeding performance expectations.

What sets me apart is my ability to combine advanced technical troubleshooting with strong leadership and coaching skills. Beyond resolving high-level customer concerns, I have trained and mentored support teams, coached agents to improve CSAT performance, and assisted supervisors in developing high-performing teams. My background includes supporting global clients, managing escalated technical cases, and collaborating with cross-functional teams to deliver fast and effective solutions.