Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Customer Service professional with over 10 years of experience supporting U.S.-based insurance, healthcare, hospitality, and recruitment operations. Experienced in customer support, insurance policy servicing, benefits verification, prior authorizations, technical support, and talent acquisition.
Skilled at resolving customer concerns, processing policy changes, managing high-volume inbound calls, and delivering exceptional customer experiences while maintaining accuracy and compliance. Known for strong communication skills, attention to detail, and the ability to work efficiently in fast-paced environments.
I am passionate about providing excellent customer service, building positive client relationships, and contributing to organizational success through dependable, results-driven support.
Core Competencies
• Customer Service
• Insurance Policy Servicing
• Insurance Verification & Eligibility
• Prior Authorizations
• Recruitment & Candidate Sourcing
• Technical Support
Skilled at resolving customer concerns, processing policy changes, managing high-volume inbound calls, and delivering exceptional customer experiences while maintaining accuracy and compliance. Known for strong communication skills, attention to detail, and the ability to work efficiently in fast-paced environments.
I am passionate about providing excellent customer service, building positive client relationships, and contributing to organizational success through dependable, results-driven support.
Core Competencies
• Customer Service
• Insurance Policy Servicing
• Insurance Verification & Eligibility
• Prior Authorizations
• Recruitment & Candidate Sourcing
• Technical Support
Skills & Experience
Skills
Recruiting
Quality Assurance
Data Encoding, data entry
Cusomer service
CRM - HubSpot
Experience highlights
Customer Service Associate (Senior Process Executive)
Cognizant Technology Solutions
·
June/2024
–
Present
• Process policy changes, endorsements
(modifications to existing coverage), renewals,
and cancellations for both auto and
homeowners insurance lines.
• Respond to inbound inquiries via phone regarding
policy coverage, deductibles, billing discrepancies,
and payment processing.
. Review clients' current assets and lifestyles to
recommend appropriate coverage limits, policy riders and umbrella
policies
(modifications to existing coverage), renewals,
and cancellations for both auto and
homeowners insurance lines.
• Respond to inbound inquiries via phone regarding
policy coverage, deductibles, billing discrepancies,
and payment processing.
. Review clients' current assets and lifestyles to
recommend appropriate coverage limits, policy riders and umbrella
policies
Recruitment Specialist
BPO SEATS CHANNEL SOLUTION
·
May/2022
–
Present
• Conducted in-depth candidate interviews to
assess skills and cultural fit.
• Managed applicant tracking system for efficient
candidate pipeline management.
• Sourcing candidates.
SCHEDULER
* Managing Appointments: They coordinate and book patient visits,
surgeries, and diagnostic tests while ensuring that the provider's schedule
is balanced and optimized.
* Coordination of Resources: They ensure that the necessary equipment,
exam rooms, or specialized staff are available for specific procedure
assess skills and cultural fit.
• Managed applicant tracking system for efficient
candidate pipeline management.
• Sourcing candidates.
SCHEDULER
* Managing Appointments: They coordinate and book patient visits,
surgeries, and diagnostic tests while ensuring that the provider's schedule
is balanced and optimized.
* Coordination of Resources: They ensure that the necessary equipment,
exam rooms, or specialized staff are available for specific procedure
Customer Experience Manager(Airbnb)
TDCX PHILIPPINES
·
May/2020
–
Present
Handle guest inquiries, booking confirmations,
check-in instructions, and in-stay support. Act as
the first line of defense for guest issues or
complaints.
• Schedule and supervise cleaning crews,
maintenance personnel, and inspectors between
guest stays to guarantee properties are pristine.
• Maintain and update property profiles on booking
platforms ensuring accurate pricing, photos, and house rules.
check-in instructions, and in-stay support. Act as
the first line of defense for guest issues or
complaints.
• Schedule and supervise cleaning crews,
maintenance personnel, and inspectors between
guest stays to guarantee properties are pristine.
• Maintain and update property profiles on booking
platforms ensuring accurate pricing, photos, and house rules.
Customer Service Representative(Anthem Blue Cross and Blue Shield)
CONVERGYS PHILIPPINES
·
March/2015
–
Present
• Verify a patient’s insurance coverage and
eligibility.
• Confirm that the insurance policy is active.
• Check patient benefits, deductibles, co-pays,
co-insurance, and coverage limits.
• Identify whether a referral is required before
services are provided.
• Document verification details in the patient’s
record.
• Pre-Authorization Tasks
• Determine whether a medical procedure, test,
treatment, medication, or hospital admission
requires prior authorization.
• Submit authorization requests
eligibility.
• Confirm that the insurance policy is active.
• Check patient benefits, deductibles, co-pays,
co-insurance, and coverage limits.
• Identify whether a referral is required before
services are provided.
• Document verification details in the patient’s
record.
• Pre-Authorization Tasks
• Determine whether a medical procedure, test,
treatment, medication, or hospital admission
requires prior authorization.
• Submit authorization requests
Customer Service Representative/Technical Support Representative
QUALFON PHILIPPINES
·
September/2013
–
Present
• Resolved customer inquiries through effective
troubleshooting and problem-solving techniques.
• Provided technical support for applications,
ensuring quick resolution of issues.
• Maintained detailed documentation of customer
interactions to enhance knowledge base.
• Collaborated with cross-functional teams to
streamline support processes and improve response time.
troubleshooting and problem-solving techniques.
• Provided technical support for applications,
ensuring quick resolution of issues.
• Maintained detailed documentation of customer
interactions to enhance knowledge base.
• Collaborated with cross-functional teams to
streamline support processes and improve response time.
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