Project Manager

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a detail-oriented and organized professional with experience in quality analysis, customer service, and team management. I excel in process improvement, data analysis, workflow optimization, and project management. Skilled in planning, coordinating, and overseeing projects from initiation to completion, I ensure goals are met on time and within scope. With expertise in training teams, managing schedules, and ensuring smooth operations, I am committed to delivering high-quality results.
Outside of work, I create and manage social media contents and have been a youth leader for nine years, guiding groups, managing events, training future youth leaders, and developing materials on leadership and spiritual growth.

Skills & Experience

Skills

Quality Assurance 1-2 Years

Customer Service - Call and Chat 1-2 Years

Project & Event Coordination 6 Months to 1 Year

Social Media Management (basic posting, scheduling) 1-2 Years

Experience highlights

Production / Coordinator (Part-time)

NEOS Production · February/2026 – Present

Serves as the primary on-site point of contact for all suppliers, managing vendor load-in, timeline adherence, and contract compliance.
Oversees the setup and execution of sound systems, cue-based lighting, visual media displays, and digital livestreams.
Resolves on-the-fly technical and vendor challenges under pressure

Project Executive

MARKETECH APAC · May/2025 – Present

Stepped up as Acting Lead to manage the project pipeline, assigning team members to conferences and bespoke events based on capacity and expertise.
Rebuilt process guidelines, streamlining cross-functional workflows across marketing, sales, editorial, and production to increase efficiency by 70%.
Created weekly action plans and monitored KPIs to ensure 98% of deliverables were completed on schedule.
Served as the main client liaison and first point of escalation, ensuring project alignment,

Quality Analyst

CONCENTRIX DAKSH SERVICES PHILIPPINES · October/2023 – Present

Improved employee compliance with policies and quality standards by 60% monthly through daily audits and quality checks
Reduced errors by 15% by analyzing data to identify fraud risks and enhance internal processes
Boosted team productivity and efficiency by 40% by coaching and evaluating agent performance
Drove continuous product and process improvements by testing software and documenting defects

Customer Advisor, I

CONCENTRIX DAKSH SERVICES PHILIPPINES · September/2022 – Present

Resolved over 80% of technical issues while delivering high-quality customer support for television, speakers, tablets, applications, and subscription services
Contributed to the team's scorecard, ranking among the top teams
Received a rating of 4 out of 5, primarily for effectively managing average handling time and transfer rate, while achieving 90% customer satisfaction
Assigned as floorwalker to provide real-time assistance and guidance to agents, helping resolve complex issues efficiently

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