Skills
Customer Service Representative
5-10 Years
Experience highlights
Customer Experience Representative
Accenture
·
June/2021
–
Present
Serve as the primary point of contact for a diverse US-based client base, managing
inquiries through simultaneous communication channels including email and SMS.
Guide users through intricate account approval and digital onboarding processes,
ensuring a frictionless transition into the platform ecosystem.
Facilitate post-purchase support by identifying root causes of issues and
implementing sustainable resolutions that enhance retention.