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Emmanuel F.

Technical Customer Support Representative

Verified
$11/hr

Outline

Looking for Full-Time work (8 hours/day) at $11/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated Customer Relations Professional with over 8 years of experience delivering
high-tier support across diverse digital platforms. Expert in managing complex user
journeys, from initial onboarding to post-purchase resolution. Proven ability to maintain
calm, reliable communication while navigating multi-channel environments and
coordinating with global stakeholders. Committed to organizational excellence and
fostering long-term client trust through efficient problem-solving and meticulous data
management.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Experience highlights

Customer Experience Representative
Accenture · June/2021 – Present
Serve as the primary point of contact for a diverse US-based client base, managing
inquiries through simultaneous communication channels including email and SMS.
Guide users through intricate account approval and digital onboarding processes,
ensuring a frictionless transition into the platform ecosystem.
Facilitate post-purchase support by identifying root causes of issues and
implementing sustainable resolutions that enhance retention.
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