Virtual Assistant

Verified

$7/hr

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Outline

Looking for Freelance work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-Driven Virtual Assistant | Administrative & Executive Support

Skills & Experience

Skills

Leadershift & Team Management 10+ Years

Critical thinker Effective communication Ability to work well under pressure 10+ Years

Project & Case Management 10+ Years

Customer & Client Communication 5-10 Years

Experience highlights

Team Lead

Logix BPO · February/2024 – Present

> Drove operational efficiency by ensuring team adherence to schedules and providing real-time floor support
> Coached and developed staff through call monitoring and constructive feedback to ensure consistent delivery of a defined customer experience
> Enhanced overall team performance by providing regular coaching, feedback, and skill development

Virtual Assistant

Freelancer · March/2022 – Present

> Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.
> Oversee market research to identify emerging trends, customer needs, and competitor strategies.
> Monitor brand consistency across marketing channels and materials.

Team Lead / Supervisor

Conduent · October/2019 – Present

> Call monitoring, coaching and feedback, responsible for delivery of defined customer experience in every call
> Conducted regular progress reviews with individual team members to identify areas of improvement and provide guidance on career development
> Established clear performance metrics for the team which helped in tracking performance towards set targets effectively
> Increased customer satisfaction by ensuring timely completion of tasks and adherence to high quality standards

Program Manager

Fusion BPO Services Phils · July/2011 – Present

> Leveraged project management processes and tools to define and execute projects
> Established team priorities, maintained schedules and monitored performance
> Required making decisions on any matter relating to improving revenue generation and customer satisfaction with regards to call handling and call center processes
> Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure

CSR

Bigfoot Global Solutions · March/2006 – Present

> Respond to inbound calls pertaining to customer billing and services
> Follow up credit card information for declined payment transactions
> Building the pipeline for conference call account executives and getting prospects and customers into the appropriate level for future lead generation

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