Skills
5-10 Years
Team Leadership
5-10 Years
E-commerce Operations
5-10 Years
Customer Retention
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Performance Management
5-10 Years
CRM & Tools
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Billing Operations
2-5 Years
Experience highlights
Customer Loyalty Specialist
ONLINE STORES PA LLC
·
October/2024
–
Present
Managed customer loyalty and e-commerce support, processing refunds, returns, and orders while coordinating with internal teams and fulfillment partners to resolve issues and maintain service continuity.
Customer Support (Email / E-Commerce)
SPIRITUAL SOCIETY
·
October/2024
–
Present
Delivered empathetic customer assistance through email and online channels for a spiritual e-commerce platform, processing orders and resolving inquiries.
Retention Specialist
VARSITY TUTORS
·
August/2023
–
Present
Managed client cancellations with professionalism, providing retention solutions and reducing churn through proactive communication and personalized problem-solving.
Influencer Sourcing Assistant
INFLUENCER SOURCING
·
July/2021
–
Present
Researched and engaged influencers aligned with brand goals, coordinated gifting, partnership follow-ups, and campaign tracking using CRM tools.
Operations Supervisor (Medical & Banking)
UBIQUITY
·
September/2021
–
Present
Led 12-18 agents handling medical billing, insurance, and banking operations. Monitored metrics and implemented coaching strategies to maintain compliance and productivity.
