Skills
Customer Service Representative
2-5 Years
Appointment Setter (Remote)
Less than 6 Months
Experience highlights
Customer Service Ops Representative II
Cardinal Health International Philippines
·
February/2025
–
Present
US Healthcare Supplies Provider. I communicate with both the Doctor's office and Customer about the documents that is needed to be submitted for the Customer's ordered supplies to be covered by their healthcare insurances.
Customer Service Representative | Retention
Foundever
·
March/2023
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Present
I worked as a Customer Service Representative generally on a Telecommunications Company in the US (Verizon) and eventually got transferred to retention and Sales. I mostly handled customer's that is ready to leave the company already. I deescalate the situation, solve problems in their bills, services, or technical issues. I handled B2B and B2C sales here as well for more than a year. Inbound or outbound, I do upselling to the customers or business owners to provide highest quality of services.
Customer Service Representative
Alorica
·
November/2021
–
Present
Worked as a Customer service for a Healthcare Insurance in the US handling elderly customers regarding their prescription orders.