Experienced Appointment Setter, Content Moderator, Customer Service and Admin Specialist

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced Appointment Setter, Content Moderator, Customer Service and Admin Specialist

Skills & Experience

Skills

customer service representative 2-5 Years

Canva 1-2 Years

Zendesk 1-2 Years

CSR CRM 1-2 Years

3CX 1-2 Years

Adobe Photoshop 6 Months to 1 Year

Experience highlights

Hybrid Voice/Email/Chat Support Agent

EmpireOne Contact Center Inc. · June/2023 – Present

• Assist customers over the chat, answering their questions and organizing
their Cleaning, maintenance or repair reservation plans.
• Processing refund
• Assisting tickets and complaints
• Checking service provider's status when it comes to the client's concern or
service booking.

Customer Support Specialist

ITM · September/2023 – Present

E-commerce Account - Blended (Voice/Chat/Email)
- Assisting Refunds, Complaints,and Grocery Order Tracking
- Provide Good customer service
- Assist customer about our APP or Website matter
- Trouble shootings

Virtual Assistant

ITD Cloud · May/2023 – Present

May 2025 to Feb 30, 2026
Telco Account (Main Product)
• All in Company but I am focusing on Telco account
• Manage Daily Emails
• Coordinate with Carrier, Customer, and Clients regarding the Internet or specific concerns of the order, project, or customer.
• Social media interaction for leads
• Appointment setting
• Updating Pipedrive, Salesforce
• Coordinate with internal staff regarding an order, project, or customer's concern

Content Moderator

Alorica · March/2022 – Present

• Monitoring and applying a pre-determined set of rules and guidelines to usergenerated submissions to determine best if the communication (a post, in
particular) is permissible or not.
• review user-generated content to remove offensive, inappropriate and
harmful content before it reaches people online.

Customer Service Representative

Concentrix · August/2021 – Present

Telecommunication Account (Sprint/T-Mobile)
• Receiving outbound calls, assisting customers per their concern
Page 1 of 3
• Provide Technical Assistance
• Provide Sale/Purchases Assistance

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In