Virtual Assistant, Senior Customer Service Representative, Data Analyst, and Graphic Designer

Verified

$12/hr

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Outline

Looking for Freelance work (9 hours/day) at $12/hour

Associate Degree

English proficiency Fluent

Professional Summary

Virtual Assistant, Senior Customer Service Representative, Data Analyst, and Graphic Designer | Quality Assurance experience is a +

Skills & Experience

Skills

Design > Graphic Design 2-5 Years

Experience highlights

VIRTUAL ASSISTANT

AVAS FLOWERS via UPWORK · October/2023 – Present

Send Representative:
---Act as a third-party company and negotiate with a
florist in the United States to fulfill the floral needs of
our recipients.
---Ensure the delivery of quality flower arrangements to
recipients ahead of time.
---Collaborated with different teams to ensure that
customer needs are met.
---Processing orders, handling refunds, and managing
exchanges.
---Handled 20-30 order tickets per day through outbound
calls to flower shops.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Metro by T-Mobile via iQOR Dasmariñas · May/2022 – Present

---Customer Support: Assisting customers with
their questions and concerns in a timely and
professional manner.
---Customer Billing Support: Assisting
customers with billing inquiries.
---Resolution of Billing Escalations: Processing
billing escalations and effectively resolving
customer complaints.
---Order Provisioning: Managing phones, mobile
data, and home internet orders for customers.

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