Customer Service Representative, Virtual Assistant, Data Entry Specialist

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service Virtual Assistant and Operations Support Specialist with 11+ years of experience delivering exceptional customer support and administrative services across e-commerce, healthcare, technology, and telecommunications. Promoted from Customer Service Virtual Assistant to Operations Support Specialist after demonstrating strong ownership, reliability, and process improvement skills while continuing frontline customer support. Experienced with CRM systems, WooCommerce, documentation, SOP development, email, chat, phone support, and remote collaboration.

Skills & Experience

Skills

Customer Support 5-10 Years

Marketing > CRM > Salesforce 5-10 Years

Marketing > CRM > Zendesk 2-5 Years

Office and Administration > Google Suite 10+ Years

Office and Administration > Microsoft Word, excel, power point 10+ Years

Experience highlights

Operations Support Specialist Virtual Assistant (Promoted)

Freelance · March/2025 – Present

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Promoted based on consistently strong performance while continuing all Customer Service Virtual Assistant responsibilities.
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Managed daily operational workflows and monitored WooCommerce orders to ensure timely order fulfillment and issue resolution.
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Handled customer escalations, refunds, returns, exchanges, cancellations, and order-related concerns while maintaining a high level of customer satisfaction.
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Managed customer payment disputes involving Klarna, investigating cases thoroughly,

Customer Service Virtual Assistant

Freelance · September/2024 – Present

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Delivered responsive customer support via email, live chat, and phone for an e-commerce business.
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Delivered customer support through Zendesk/Richpanel, handling order inquiries, refunds, returns, shipping concerns, and escalations.
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Processed WooCommerce orders and maintained accurate CRM records.
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Supported Dutch, German, French, and Italian customers using translation tools.
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Leveraged AI tools to draft customer responses, improve workflow efficiency, and maintain consistent communicati

Customer Service Representative (Technology)

Quess Philippines Corp. · May/2023 – Present

• Managed international non-voice accounts, focusing on email management for customer inquiries and resolutions.
• Assisted customers with account-related concerns, such as refunds, subscription cancellations, and account updates.
• Provided education on Terms and Conditions, handled complaints, and escalated issues to designated departments when needed.
• Delivered exceptional service while working remotely (WFH) in a project-based role.

Customer Service Representative (Telecommunications)

Afni Philippines Inc. · April/2022 – Present

• Managed international voice accounts, assisting with inbound calls for a telecom client.
• Provided customer support for billing issues, device activations, troubleshooting, and order processing.
• Assisted customers in resetting passwords and navigating the company's website for self-service options.
• Ensured high call quality standards and customer satisfaction in an on-site environment.

Customer Service Representative (Healthcare)

Hinduja Global Solutions (HGS) / Betaine (PH) B.V. · November/2014 – Present

• Answered customer inquiries about eligibility, benefits, claims, and medical records in a healthcare support setting.
• Delivered assistance for customer grievances and appeals related to medical claims, providing timely resolutions.
• Served as part of the web support team, helping customers reset passwords and guiding them through the website.
• Worked both on-site and from home to ensure customer issues were resolved effectively and efficiently.

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