Medical Virtual Assistant

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I specialize in supporting Psychologists, Psychiatrists, Counselors, and Dentists with medical billing and administrative tasks, freeing them up to sp

Skills & Experience

Skills

Customer Support > Customer Service > Gorgias 10+ Years

Customer Support > Insurance > Medical Insurance 5-10 Years

Professional Services > Medical Services > Medical Billing 10+ Years

Professional Services > Medical Services > Patient Care 10+ Years

Professional Services > Medical Services > Revenue Cycle Management 10+ Years

Experience highlights

Medical Biller

Flourish Mindset · June/2024 – /

Reviewing the calendar and make sure that all sessions are
marked arrived. This is to ensure that the sessions are invoiced.
Making a follow up to providers who are unable to mark sessions
“arrived” to verify with them if the session was successful.
Record every client sessions in Headway system to ensure that all
appointments are captured for claim submission.
Submitting claims to Alma
Manage the collection of payment for Private Pay/Out of pocket
clients. For clients requesting superbills, cre

Medical Receptionist

LONGVIEW & SALMON CREEK ORAL SURGERY AND PERIODONTICS · June/2023 – Present

Manage calendars efficiently, ensuring accurate scheduling
Insurance Verification and EOB posting
Process referrals received from external clinics and dentists,
ensuring all necessary information is collected and recorded.
Send professional thank you letters to referring clinics expressing
gratitude for their support.
Schedule and reschedule patient appointments, maintaining an
organized and updated appointment system.
Communicate with patients via text and phone calls to confirm
appointments in

Customer Service Representative

GUNZ DENTAL · June/2022 – Present

Accepting all incoming calls and making outbound calls
Assisting customers in placing order online, via phone, chat
and email
Email management, Working in Hubspot to address
customer inquiries including but are not limited to orders,
payments, returns and credits concerns.
Assisting with new account creation, payment processing
and returns. Doing Upsell, Cross-sell and offering current
promotions that we have and more.

Virtual Receptionist / Scheduler

LA PEACE OF MIND · July/2018 – Present

Answering incoming calls and directing them to the appropriate provider.
Processing check-ins, verifying the client's information and updating their records, and addressing any
concerns.
Processing various types of payments, such as co-pays, report fees, and past due balances.
Managing the scheduling of appointments for clients with providers.
Coordinating with providers to ensure that they are available to see new clients.
Schedule and reschedule patient appointments, maintaining an organized a

Medical Virtual Assistant

UPWORK · May/2012 – Present

As a dedicated Medical Virtual Assistant, I've worked with different clients through Upwork. I've provided
administrative and billing support to Psychologists, Counselors, Psychotherapists, and Psychiatrists. My
expertise includes:
• Insurance Verification & Claims Processing
- Verifying patient eligibility and benefits through multiple insurance portals, including Availity, Blue Cross
Blue Shield, IEHP, Cal-Optima, Medi-Cal, Noridian, Optum, UMR, United Healthcare, and others.
- Submitting insu

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