Case Manager & Subject Matter Expert | Specialized in Airbnb Escalations and Guest Experience

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Passionate about resolving complex issues with efficiency and empathy, ensuring seamless resolutions for both hosts and guests.

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Support > Chat Support Less than 6 Months

Customer Support > Email Support 2-5 Years

Real Estate > Short Term Rentals > Airbnb 2-5 Years

I can multitask, I have a lot of patience, I can do work properly and I am attentive 2-5 Years

Experience highlights

Customer Support Specialist II

Partner Hero Philippines · December/2024 – /

- Responding to user’s queries via chat and email
- Identify user’s inquiries, concerns, technical and security
issues to ensure seamless user experience

Subject Matter Expert

TDCX Philippines · November/2021 – Present

- Responding to user’s queries via phone and email
- Expert in mediation and looking after conflicts between Hosts and guests
- Taking Supervisor call
- Auditing Support Ambassador’s cases
- Experienced in evaluating options and making decision that
are in line with Airbnb’s policies and procedures

Table Games Supervisor

Solaire Resort and Casino · January/2013 – Present

- Supervise casino staff, including dealers and floor personnel.
- Conduct performance evaluations and provide feedback to employees.
- Address and resolve customer complaints and disputes effectively.
- Oversee gaming operations on the floor, ensuring compliance with gaming regulations.
- Enforce casino policies and procedures, including promoting responsible gaming practices.

Customer Service Representative

Teleperformance Philippines · October/2011 – Present

- Handle customer inquiries regarding telecom services
- Resolve billing disputes, process payments, and explain charges clearly
- Troubleshoot technical issues
- Escalate complex cases to technical support or supervisors when needed
- Maintain accurate records of customer interactions

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