Business Process Analyst | Technical Writer

Verified

$10/hr

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Outline

Looking for Freelance work (10 hours/day) at $10/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Hi there, I'm Kat! I'm an auto-entrepreneur with over 10 years of experience in policies and process improvements. I specialize in creating policy manuals, SOPs, user guides, process maps, & documentation management, helping businesses streamline operations with clear & effective documentation. I also offer business registration services for auto-entrepreneurs, assisting with SIRET/SIREN number applications, as well as education consulting and personal shopping in France. My goal is to deliver exceptional results, exceed expectations, and build lasting, successful partnerships. Contact me now!

Skills & Experience

Skills

Technical writing 5-10 Years

Process Documentation 5-10 Years

E-commerce Manager 2-5 Years

Experience highlights

Freelancer - 100% remote

Freelance Platforms · February/2021 – /

• Develop high-quality, clear, and easy-to-understand SOP manuals based on a recording of client interviews.
• Map process flows, flow charts, and diagrams.
• Organize documentation in a cloud-based process documentation software/learning management system software.
• Perform various online freelance work.
• Conduct B2B and B2C transactions.
• Manage daily operations of an e-commerce store.

Project Specialist - 100% remote

Achieve Test Prep · July/2020 – Present

• Developed customized client product plans.
• Assisted in client migration projects and program audits.
• Contributed to product development business process optimization.
• Researched and gathered detailed client requirements.
• Audited business-critical activities for accuracy and completeness.

Marketing Support Specialist - 100% remote

Achieve Test Prep · August/2020 – Present

Document Controller

Ramon Aboitiz Foundation Inc. · October/2018 – Present

• Led the Document Management System (DMS) project deployment as a knowledge management system.
• Provided support to the Business Process Manager and project teams in company initiatives.
• Developed SOPs, work instructions, and value stream mappings.
• Participated in project meetings, UATS, and systems walkthroughs.

Business Systems Analyst

Bank of Commerce · June/2012 – Present

• Developed 100+ technical user manuals, SOPs, workflows, and work instructions.
• Conducted user requirements gathering through interviews and system walkthroughs.
• Coordinated stakeholders throughout project implementation.
• Assisted internal and external stakeholders with policy inquiries.

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