Cold Caller / Appointment Setter / Customer Service/ Tech Support

Verified

$7/hr

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Outline

Looking for Full-Time work (40 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

My loyalty comes with integrity.

Skills & Experience

Skills

Cold Calling, Telemarketing, Appointmnet Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support 2-5 Years

Experience highlights

VA/Cold Caller/ Appointment

The RoofCo · May/2023 – Present

It is a roofing company and my job includes Data entry, Cold Calling and Appointment Setting

Tech Support Expert / Appointment Setter / Insurance Claims Expert

ASURION · March/2021 – Present

• Technical Support for Verizon Wireless
• Appointment Setter for Asurion Major Appliance Repair Services
• Customer Service Expert for ATT Mobility Phone Claim
• Responded promptly to incoming sales leads and requests for technical support.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions

Customer Service Representative

Virtual Workforce Professionals · August/2020 – Present

• Schedule appointments for the owners to visit and provide pricing information for customers interested in installing water softeners at their homes.

B2B Cold Caller

Design N Rank - ODESK · May/2015 – Present

• Calls business owners/decision makers to offer our website design service.
• Transfers lead to tier 2 once they agree on the appointment schedule.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

Inbound Sales Representative

SPI / DISH Netwrok · October/2013 – Present

• Memorized scripts to achieve easy conversational flow in interactions with potential customers.
• Utilized automated systems to log and retrieve information.
• Documented details of calls and customer interactions.
• Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
• Developed and maintained working knowledge of products and services to deliver timely, accurate information.
• Communicated with customers regarding marketing campaigns.

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