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Joan Marie E.

Customer Service | Administrative Support Specialist

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service and Administrative Support professional with 8 years of experience in a hospital setting, providing patient-facing, clerical, and administrative support. Experienced in handling inquiries, appointment scheduling, records management, email and calendar coordination, data entry, documentation, and day-to-day administrative tasks.

Skilled in communicating with patients and clients, addressing concerns professionally, managing confidential information, and handling multiple priorities with accuracy and attention to detail. Adaptable and comfortable learning new systems and working independently in a remote environment.

Proficient in Microsoft Office, Outlook, Canva, Notion, and healthcare-related systems. Currently seeking a remote opportunity in Customer Service, Administrative Support, Virtual Assistance, Scheduling, or Data Entry, where I can apply my experience while continuing to learn and grow professionally.

Skills & Experience

Skills

Data Entry 5-10 Years
Administrative Support 5-10 Years
Customer Service , Communication skills,Problem Solving and Management Skills 5-10 Years
Appointment Scheduling & Coordination 5-10 Years

Experience highlights

Customer Service & Administrative Support Specialist | Official Title: Clerk
The Medical City · December/2017 – Present

8 years of experience providing customer service, administrative, clerical, and front-line support in a hospital environment.

Handled customer and patient inquiries, concerns, and requests in person, by phone, and through other communication channels. Managed appointment scheduling, confirmations, and rescheduling while coordinating with patients and departments.

Performed data entry, records management, documentation, and document preparation while maintaining accuracy and confidentiality.

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