Skills
Customer Support > Email Support
2-5 Years
Team Leadership
5-10 Years
Office & Administration > Customer Service
5-10 Years
Office and Administration > Data Entry
2-5 Years
Project Management > Process Improvement
2-5 Years
Executive Virtual Assistant
2-5 Years
Design > Graphic Design > Canva
6 Months to 1 Year
Experience highlights
Senior Team Leader
DCX PH Inc.
ยท
June/2022
โ
/
As a Senior Team Leader, my main responsibility is to ensure that our team consistently meets our clients' expectations. I manage, train, and coach team leaders and team members to help them perform at their best. It is my duty to monitor employee attendance, oversee regular performance reviews, and ensure compliance with company policies, procedures, and regulations. When members face performance and work-related issues, I provide coaching and mentoring to help them improve.
Team Leader
DCX PH Inc.
ยท
November/2021
โ
Present
I'm responsible for ensuring each team member is meeting and exceeding client expectations regarding task completion, employee attendance, and overall client satisfaction. I must communicate clearly with both clients and team members about ongoing processes and tasks. The DCX Team Leader must fully understand the client's needs in order to assist and train team members as necessary.
Online Customer Service
Wells Fargo
ยท
September/2020
โ
Present
Assist bank customers with their online account and transactions.
Operations Supervisor
Teleperformance Philippines
ยท
February/2018
โ
Present
Manage a team as a whole and individually. Coach them with their opportunities with the aim to deliver an outstanding customer service.
Subject Matter Expert
Teleperformance Philippines
ยท
November/2016
โ
Present
Monitor agents calls to identify areas of opportunities and submit it to their respective supervisor for coaching purposes. Provides real-time support in the production area regarding the processes and policies. Point of escalation from four different sites, local and abroad, in regards to process and policy updates, latest announcements, tools issue and customer escalations.
