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Joshua John M.

Virtual/Admin Assistant | Customer Support | Social Media Manager

Verified
$6/hr

Outline

Looking for Freelance work (5 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Administrative Tasks, Data Encoding, Graphic Design, Customer Relation, Appointment Setting/Cold Calling, Mentoring and Facilitation.

Skills & Experience

Skills

Customer Support 2-5 Years
Office and Administration > Administrative Support 2-5 Years
Design > Graphic Design > Canva 6 Months to 1 Year
Coaching > Teaching 1-2 Years
TELEPHONE INTERVIEWER (MARKET RESEARCHER) 6 Months to 1 Year
Video Editing > CapCut 6 Months to 1 Year
1-2 Years
Account Executive > Microsoft 365 2-5 Years
Workday Less than 6 Months
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 1-2 Years
- Customer Service 5-10 Years
Google Workspace 1-2 Years
Recruitment Coordination 1-2 Years
✔️Marketing > Appointment Setting 2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 2-5 Years

Experience highlights

Virtual Assistant
SaiberVet LLC · January/2025 – Present
Managed patient appointment coordination across 13+ clinics in Florida. Utilized EMR systems, maintained trackers and reports. Trained team members and improved processes.
Recruitment Analyst - Onboarding and Admin
TELUS Digital · August/2024 – Present
Managed end-to-end onboarding, job offers, candidate communication, documentation, and pre-employment processes. Maintained Workday systems and tracking.
Customer Care Executive
AETNA - Member Services · August/2023 – Present
Handled insurance verification, eligibility, benefits coordination, claims management, and issue resolution with providers and internal teams.
Recruitment Coordinator
IGT Solutions · February/2022 – Present
Led recruitment coordination, filling training classes and tracking hiring progress. Conducted job offers, screenings, candidate communication, and managed applicant data.
Account Associate
AT&T · September/2019 – Present
Provided customer support for cable, internet, landline, and mobile services. Managed account modifications, billing, orders, troubleshooting, and technician dispatch.
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