Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I’m a dedicated Customer Support and Technical Support Representative with over 6 years of experience helping customers, solving technical issues, and keeping online platforms safe through content moderation. I’ve worked with tools like Zendesk, Freshdesk, Atrium, and Google Workspace, and I’m comfortable learning new systems like Shopify and Gorgias.
What I enjoy most is making things easier for people—whether that’s fixing a technical problem, guiding them through a process, or simply providing clear and empathetic communication. Alongside my current support work, I’m also an Aspiring Virtual Assistant, building on my organizational skills, adaptability, and attention to detail to support businesses and clients in a broader way.
I’m passionate about continuous learning, teamwork, and creating positive experiences both for customers and the communities I’m part of.
Skills & Experience
Skills
Experience highlights
Key Responsibilities:
Handled Airbnb booking, account, and compliance inquiries via email support.
Guided hosts on listing optimization and resolved guest conflicts.
Maintained accurate case records and streamlined workflows.
Tools Used: Atrium, Google Workspace
Key Responsibilities:
Reviewed and validated large volumes of user-generated content daily.
Flagged and escalated policy-violating content to reduce compliance risks.
Managed moderation queues and eliminated duplicate reports.
Annotated and labeled content for machine learning training.
Tools Used: SRT, Google Workspace
Resolved complex technical issues via email with clear, concise solutions.
Researched product trends and compliance requirements to recommend improvements.
Collaborated with cross-functional teams to address workflow bottlenecks.
Tools Used: Freshdesk, Zendesk, Google Workspace
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